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Half Day Closure - 11th August 2022

Please be aware that the surgery will be closed from 1pm on the 11th August for GP/Staff training. We will reopen on Friday 12th August at 8am.

25 July 2022


Dear Patient

 Please read: Important information about your GP practice.

 We wrote to you on 23 May regarding all patients registered with The Medic Care

(Teynham) Surgery, London Road, Teynham.

In that letter I explained that The Medic Care surgery was having to move following

the retirement of Dr Kumar who owned the building. This was not a decision taken by

Dr Nilan or NHS Kent and Medway.

The Medic Care (Teynham) surgery will move to:

Sittingbourne Memorial Hospital, Bell Road, Sittingbourne ME10 4DT.

This move will take place from Friday 29 July and the practice will be in the new

premises from Monday 1 August 2022.

 From Monday 1 August, all appointments booked at the practice will take place at

the new location. You do not need to take any other action.

 The telephone number remains the same: 01795 521205 as does the website


 Your GP practice is not merging with another. Dr Nilan will continue to run your

practice and it will have a separate reception and phone lines from any other service

based in the building.

Thank you to all those who have given feedback, via the survey or by attending an

event. This feedback will be used to develop the longer-term plan for general

practice services in the area.

NHS Kent and Medway will continue to work closely with the practice to support

development of plans for them to move back to the area. A number of suggestions

have come forward regarding potential buildings or sites and the next steps will be to

explore and assess all options.

 Where we are able, we have answered some of the most frequently asked questions

specifically related to the move to Sittingbourne Hospital below.


Yours faithfully

 Sukh Singh

 Director of Primary Care

The Medic Care (Teynham) Surgery move - Questions and Answers (May 2022)

Q: Why is The Medic Care (Teynham) Surgery moving?

A: This was not the practice’s decision, nor one taken by NHS Kent and Medway Clinical Commissioning Group (CCG). The move has been made necessary by the retiring GP who owns the building. The CCG and Dr Nilan have tried to find a way for the practice to stay in its current location but this has not been possible.

Q: Why could you not find a suitable space in or nearer to Teynham?

A: The CCG has worked with Dr Nilan since Dr Kumar confirmed his retirement. A general practice building needs a certain amount of space to be able to provide high-quality care, including reception, administrative and clinical consulting rooms. We have not been able to identify suitable accommodation of this type available within Teynham.

  1. Why have patients not been fully consulted about this move?
  2. This move is not a choice of the practice, or the CCG and we have no power to stop it. Contract deadlines on the building meant the practice had a six-month notice period to find alternative accommodation.

The only available option which met the necessary criteria for running a safe and clinically-effective practice was at Sittingbourne Memorial Hospital. We are letting you know as soon as we had confirmation of a new location for the practice.

We do want to hear from you and welcome your feedback to the survey at, so that we can include it in our longer-term planning for the permanent location of the practice.

Q: How do I get to the new location?

A:  If you can drive, the address is:

Sittingbourne Memorial Hospital, Bell Road, Sittingbourne ME10 4DT.

If you take public transport:


To travel to Sittingbourne Memorial Hospital, you will need to walk to Sittingbourne Bus Hub and catch bus 9 or 343



From The Swan, London Road. These are provided by Stagecoach (X3 and X4 stops at Sittingbourne Railway Station) and Chalkwell (8 and 345). 

Swale Community Voluntary Service

Swale CVS runs a volunteer transport service. Registration costs £25 and then there is an annual fee of £25 per person.


Q: When will the practice move back to Teynham?

A: We don’t know at this stage. The practice and the CCG have been focusing on finding an immediate home. We will continue to work on a longer-term plan with the practice, taking into account local health needs and other planning and development in the area to make decisions on where best to place future services.  

Q: Can I move practice if this move isn’t suitable for me?

A: The new location at Sittingbourne Memorial Hospital is the closest practice to the Teynham location used now. For some patients, it will be closer than the current building.


You can approach any practice at any time to apply to register as a patient as long as you live within its boundary. You can find details of practices on the NHS Choices website:  and practice websites will confirm their boundaries.  


If you need any support with finding an alternative practice, contact the Primary Care Team on 01634 335095 option 6.


Q: Will there be other changes to my practice as well as the move?

 A: There are no other immediate changes planned. Dr Nilan and the team you usually see will be waiting to welcome you to the new building.

The additional space that the team will have means that they are able to deliver additional services that in the past were restricted by the available space.  The site now allows for three clinicians to be on site, improving access and waiting times.

As the practice will be in the same building as Sittingbourne Memorial Hospital, patients will have convenient access to other tests if required.


  1. Will I need to travel further to pick up prescriptions?

A: No, you can continue to order your prescription in the same way that you normally do, and it will be dispensed where you normally collect your prescription.

Flu Vaccinations

If you have been allocated a free Flu jab by NHS England as you are between 50-64 years old, you should have one as you will be protected against Flu during this winter pandemic and we encourage you to have one. Please call The Surgery on 01795-521205 to book your appointment.

Change in rules regarding face coverings

It was announced that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business. 

This is in addition to wearing one on Public Transport which has been mandatory for sometime now.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit and download an exemption card for you to show if asked why you are not wearing one. 

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the website above for more information.

It is essential that everyone acts to stop the spread of the virus. 

Wash your hands, cover your face, make space. These are the three most effective ways we can all control the spread of the virus.

Remember if you have any coronavirus symptoms; high temperature, a new continuous cough, or a loss or change in your sense of taste or smell, get a free test by calling 119 or book online.

Online appointments now available on

Up to 3 days in advance 10.10 - 11.00am

We are pleased to be able to offer Contraceptive implant Insertion and Removal

Please contact the surgery for details and to book an appointment with the nurse.




How information about you helps us to provide better care.

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

More information can be found at

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